Whitelisting Your BioWare Community Newsletter

How To Whitelist BioWare Community Newsletter in your Spam Filter

Your Internet Service Provider (ISP) will have an automated system for managing and filing the gagillion e-mails it receives each day. Being 100% accurate, though, is a tough nut to crack as one person's spam is another's opportunity to work with epic level Nigerian businesss investors. If you are having trouble receiving your edition of the BioWare Community newsletter, or if it's being mis-filed in your e-mail system, hopefully the whitelisting instructions below will help.

Find your ISP in the list to the right and follow the instructions provided.

AOL

• Go to keyword: Mail Controls.
• Select the screen name we're sending your BioWare Community Newsletter to. Click Customize Mail Controls For This Screen Name.

Version 9.0

• Open your latest BioWare Community Newsletter e-mail.
• Click the Add Address button (on the right) to add to your "People I Know" list.

Alternatively, you can just send an e-mail to: newsletter@biowaremail.com, and that will add us to your "People I Know" list automatically. To do this:

• Open your latest BioWare Community Newsletter e-mail.
• Click the Reply button (it's in the top right corner).
• A new e-mail window opens with the wrong address in the "Send To" box.
• Replace the address in the Send To box with: newsletter@biowaremail.com
• Click Send Now (in the top right corner).
• Even if the e-mail you send doesn't get through to us, the act of sending it does the job of putting us into your "People I Know" list.

CleanMyMailbox

If BioWare Community Newsletter is filtered, from the spambox, click on the white "W" icon on the left column of the mailing. When the pop-up window comes up, click the Add to Whitelist button.

Alternative whitelisting methods:

• Click the White List button. Add: newsletter@biowaremail.com to the bottom of your existing list. Click the Submit List button.
• Click the Subject White List button. Add: BioWare Community Newsletter to the bottom of the list on a line by itself. Click the Submit List button.

Cloudmark SpamNet

• Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook.
• Click Advanced.
• Go to the Whitelist tab.
• Click the Add button.
• Type: newsletter@biowaremail.com
• Click OK.
• Click OK.
• Click Yes.
• Click OK.

Hotmail

• Click the Options link, on the main menu tabs, then Safe List.
• Type: newsletter@biowaremail.com in your Safe List.
• If you see a message that should not be in your Junk Mail folder, click 'This is not Junk Mail' to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

Mailblocks

• Click the Addresses tab.
• Click New.
• Type: newsletter@biowaremail.com
• Make sure 'Accept Mail From This Address' is selected under Receiving Options.
• Uncheck 'Display in People Picker' under Other options.
• Click Submit.
• Click OK.

MailShield

• Click Friends from the toolbar.
• Click Add.
• Type: newsletter@biowaremail.com
• Click OK.

MailWasher

• Click Tools, then Blacklist & Friends.
• Click Add... on the right, the Friends list side.
• Make sure Plain e-mail address is selected.
• Type: newsletter@biowaremail.com
• Click OK.
• Click OK.

Spamkiller

McAfee Spamkiller

• Click Friends from the sidebar.
• Click Add.
• Type: newsletter@biowaremail.com
• Click OK.

oddpost

• Check your 'Probably Spam' folder.
• If you see that BioWare Community Newsletter was incorrectly filtered out, select it, and click the 'Move to Inbox and Mark as Not Spam' button.

SpamAssassin

Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server: whitelist_from newsletter@biowaremail.com

Save the user_prefs file or move the updated copy to your .spamassassin subdirectory. If you have no user_prefs file in this subdirectory, create one:
http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
http://www.cleanmymailbox.com/sa

SpamButcher

• Click the Configure button.
• Go to the Known Senders tab.
• Click Add under 'Known Good Senders and Recipients'.
• Type: newsletter@biowaremail.com
• Click OK.
• Click OK.

Spameater Pro

• Click Filters from the sidebar.
• Click the Approved Senders tab.
• Click Add Filter.
• Type: newsletter@biowaremail.com under Address.
• Choose 'Full Email Address' under Address Type.
• Select Email Domain.
• Click OK.

Spam Inspector

• Select Spam Inspector, then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
• Make sure Email is selected under 'Add a New Friend'.
• Type: newsletter@biowaremail.com
• Click the >> button.
• Click Close.

Spam Interceptor

• Follow the Trusted link under > Authentication Lists.
• Enter the e-mail address: newsletter@biowaremail.com
• Click Add.

SpamPal

• Click on the SpamPal system tray icon with the right mouse button.
• Click 'Add to Whitelist' from the menu.
• Type: newsletter@biowaremail.com
• Click Add.

Spam Sleuth

• Select File, then Configure.
• Go to the Friends category.
• Make sure Active is checked.
• Type: newsletter@biowaremail.com on a line by itself in the entry field.
• Click OK.

Yahoo! Mail

• Open your Yahoo! mailbox.
• Click Mail Options.
• Click Filters.
• Click Add Filter.
• In the top row, labeled 'From header:' make sure Contains is selected in the pull-down menu.
• Click in the text box next to that pull-down menu, then enter the address: newsletter@biowaremail.com
• At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu.
• Click the Add Filter button again.
• If BioWare Community Newsletter has been filtered to your "bulk" folder, open the message and click on the "This is not Spam" link next to the "From" field.

Other Providers

If BioWare Community Newsletter is being filtered, try adding newsletter@biowaremail.com to your Address Book or Contact list.

If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your ISP's technical support and ask how you can be sure to receive all e-mail from newsletter@biowaremail.com.

Domain: If they need to know the domain we're mailing from, tell them: biowaremail.com

IP Address: If they ask for our sending IP address, tell them: 204.50.199.106