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BioWare Support & Contact BioWare is able to provide e-mail technical support for our products and sites. To ensure best possible service it is requested that all support requests include as much relevant information as possible. Please use a properly descriptive subject line and make use of the Customer Information and the Technical Information templates as required. Official support is provided by the publisher of a given product. View information on publisher support procedures. The following four steps will guide you through the support contact process.
Step 1 - Use an appropriate subject lineFor fastest response please include the following information in the subject line of your e-mail:
BioWare Store - ValuedCustomer - Unable to purchase Step 2 - Customer informationPlease include the below information with your support request. Clicking on an e-mail address in step four will launch your default e-mail editor and place a pre-populated Customer Information Template in the message body. If you are using a web-browser based e-mail account you will need to copy and paste the information below into your support e-mail. Be sure to fill it out before submitting your support request.
Step 3 - Technical Information (PC Titles Only)If you are contacting us regarding a technical issue, please include the below information with your support request. Clicking on an e-mail address in step four will launch your default e-mail editor and place a pre-populated Technical Information Template in the message body. If you are using a web-browser based e-mail account you will need to copy and paste the information below into your support e-mail. Be sure to fill it out before submitting your support request.
Step 4 - Choose appropriate contact e-mail addressPlease ensure the you choose the correct e-mail address when you are submitting your support request. If your support request is misrouted there may be a delay in response. Please submit only a single support request for a particular issue in a 48 hour period. Though it is not always possible, we endeavor to answer all support contacts within 48 hours of receipt. Clicking on the appropriate e-mail address will launch your default e-mail editor and pre-populate it with the required contact form.
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