BioWare Support & Contact

Official support is provided by the publisher of a given product.

View information on publisher support procedures.

If after contacting the publisher and following their support procedures your issue remains unresolved please submit your request using the form below. To ensure best possible service we request that all support requests include as much relevant information as possible.

The following three steps will guide you through the support contact process.

1. Step 1 - Use an appropriate subject line
2. Step 2 - Customer information
3. Step 3 - Choose appropriate contact e-mail address

Step 1 - Use an appropriate subject line

For fastest response please include the following information in the subject line of your e-mail:

1. The name of the product, web site or service for which you are contacting support
2. Your BioWare Community Username
3. A brief issue description

E-mails not containing appropriate subject lines might be misrouted, resulting in a delay in response.

Example subject: BioWare Store - ValuedCustomer - Unable to purchase

Step 2 - Customer information

Please include the below information with your support request. Clicking on an e-mail address in step four will launch your default e-mail editor and place a pre-populated Customer Information Template in the message body. If you are using a web-browser based e-mail account you will need to copy and paste the information below into your support e-mail. Be sure to fill it out before submitting your support request.

• BioWare Community Username:
• E-mail Address:
• BioWare Store Receipt# (if applicable):
• Web site URL (if applicable):
• Game Title/Product/Web site:
• Problem description:

Step 3 - Choose appropriate contact e-mail address

Please ensure you choose the correct e-mail address when you are submitting your e-mail. If your support request is misrouted there will be a delay in response. Please submit only a single support request for a particular issue in a 72 hour period. Though it is not always possible, we endeavor to answer all support contacts in a prompt and timely fashion.

For fastest support please contact the publisher of a given product.

Clicking on the appropriate e-mail address will launch your default e-mail editor and pre-populate it with the required contact form.

• Mass Effect - Non-technical support related requests and information - massinfo@bioware.com
• BioWare Premium Neverwinter Nights modules - Technical support and information - modulesupport@bioware.com
• BioWare Online Store - Transaction support and general information - storesupport@bioware.com
• BioWare Community accounts - For help with BioWare Community accounts - accounts@bioware.com
• BioWare web sites - Technical support and bug reporting for BioWare Websites - webmaster@bioware.com
• Neverwinter Nights 1 series - Non-technical requests and information - nwninfo@bioware.com
• Jade Empire - Non-technical requests and information - jadeinfo@bioware.com
• Star Wars:Knights of the Old Republic - Non-technical requests and information - swinfo@bioware.com
• BioWare Support - All other support inquiries - support@bioware.com